Assistance

4–5 Harcourt Road, Dublin 2

T: (01) 402 5500
F: (01) 402 5501
E: odca@entemp.ie
W: www.odca.ie
Contact: Helpline (01) 402 5555

Also at:
89/90 South Mall, Cork
T: (021) 427 4099
F: (021) 427 4109

Categories: Information; Regulator & Standards

The principal functions of the Director of Consumer Affairs are:

• To inform the public of their rights as consumers
• To conduct investigations under a wide range of consumer protection legislation
• To prosecute offences as provided for by statute — breaches of the Consumer Credit Act, 1995, false or misleading advertising under the provisions of the Consumer Information Act, 1978, food labelling regulations and general product safety legislation
• To keep under general review practices or proposed practices by business generally that could impact negatively on consumers’ statutory rights
• To licence or authorise moneylenders, pawnbrokers, and mortgage and credit intermediaries as provided for in the Consumer Credit Act, 1995
• To monitor customer charges by credit institutions and to issue directions in relation to increases in existing charges and charges for new services/products
• Promotion of codes of practice.

In case of difficulty, consumers should contact the Helpline on (01) 402 5555 or LoCall 1890 220229.